At St-Ratnova Services, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Returns and Refunds

Customers may request a return or refund within 7–14 days after receiving their order. To qualify for a return:

• Items must be unused, unworn, and unwashed
• Products must be returned in their original packaging with tags attached
• Proof of purchase or order confirmation is required

We reserve the right to reject returns that do not meet these conditions.

2. Non-Refundable Items

The following items are not eligible for refunds or exchanges:

• Underwear and innerwear
• Sale or clearance items
• Gift cards
• Customized or personalized products

3. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed to the original payment method
• Processing times may vary depending on your payment provider
• Shipping fees are generally non-refundable unless the item received was damaged or incorrect

4. Exchanges

We only replace items if they are defective, damaged, or the wrong item was delivered. Customers requesting exchanges should contact us before sending any item back.

5. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue quickly.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.

7. Contact Information

For all return, exchange, or refund requests, please contact us:

Email: style@st-ratnovaservices.com
Address: 23, QUEEN STREET, SABO, LAGOS